Our Approach

ESSC is able to provide comprehensive support services for your entire solution, from vendor products to custom connectors, by leveraging our own staff and extensive ecosystem of development partners.

From the first solution intake, and throughout the lifetime of our agreement, ESSC continues to update our knowledge base for your solution to ensure the fastest response and resolution possible for new issues and requests. We bring a solid process in place to “onboard” your Solution to ESSC:

Intake process

Our understanding of your solution’s current status and history positions as a core source of information for new implementations and changes as your business evolves.