ESSC and a leading IAM software vendor (upper right in Gartner’s magic quadrant) signed a contract for providing 24/7 support to its global customers. As a result of the quality of service provided by ESSC over the past 2 years, for a smaller region, ESSC is now the global support partner for the Vendor’s customers globally.
Customer satisfaction is ‘key’ in order to help customers within the dynamic IAM landscape. A continuous focus on quality of support services delivers both the customers and the Vendor ‘Peace of Mind’ in order to focus on their own core-business.
For ESSC this is a significant step forward in the growth of the company, adapts very well with ESSC’s strategy, and opens opportunities for ESSC’s existing customers running global operations.