Vendor Support

Software Vendors that develop Identity & Access Management and Security products contract ESSC as an extension of their own organization. Business drivers for them to bring this in place with ESSC are:

  • Global coverage 24×7
  • Multi-languages
    • English, Dutch, German, French, Spanish, Italian, Portuguese, Romanian and Turkish
  • ESSC’s focus on Customer satisfaction (C-sat KPI’s)
  • Knowledge base and technical expertise
  • Lower cost

In operations, ESSC is integrated in the process of the Vendor, which secures control and a Single Point of Contact.

The arrangement between the Vendor and ESSC enables the Vendor to position their high-level Support without additional cost to the end-customers, since the costs are part of the maintenance- or subscription which the customer already paid. More for less!

Vendor Support and languages