Software Vendors that develop Identity & Access Management and Security products contract ESSC as an extension of their own organization. Business drivers for them to bring this in place with ESSC are:
- Global coverage 24×7
- English, Dutch, German, French, Spanish, Italian, Portuguese, Romanian and Turkish
- ESSC’s focus on Customer satisfaction (C-sat KPI’s)
- Knowledge base and technical expertise
- Lower cost
In operations, ESSC is integrated in the process of the Vendor, which secures control and a Single Point of Contact.
The arrangement between the Vendor and ESSC enables the Vendor to position their high-level Support without additional cost to the end-customers, since the costs are part of the maintenance- or subscription which the customer already paid. More for less!